1. Acceptance of Terms

By accessing and using Webtexo's services, platforms, and APIs (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Service Description

Webtexo provides Communications Platform as a Service (CPaaS) including but not limited to:

• Omnichannel messaging APIs (SMS, WhatsApp, Email, RCS)
• AI-powered chatbots and automation tools
• Analytics and reporting dashboards
• Marketing intelligence and segmentation tools
• Custom integration and development services

3. Account Registration and Security

3.1 Account Creation: To access our Services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security: You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach.

3.3 Eligibility: You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services.

4. Acceptable Use Policy

You agree not to use our Services to:

• Send spam, unsolicited messages, or violate anti-spam laws
• Distribute malware, viruses, or harmful code
• Engage in fraudulent, illegal, or harmful activities
• Violate intellectual property rights of others
• Harass, abuse, or harm others
• Attempt to gain unauthorized access to our systems
• Send messages containing adult content, violence, or hate speech
• Violate any applicable laws or regulations including GDPR, TCPA, and local telecommunications regulations

5. Payment and Billing

5.1 Fees: You agree to pay all fees associated with your use of the Services as specified in your service plan. Fees are subject to change with 30 days' notice.

5.2 Payment Terms: Payments are due as specified in your invoice. Late payments may result in service suspension or termination.

5.3 Refunds: All fees are non-refundable unless otherwise stated in writing or required by law.

5.4 Credits: Message credits and API credits do not expire but are non-transferable and non-refundable.

6. Service Level Agreement (SLA)

6.1 Uptime: We strive to maintain 99.9% uptime for our platform. Enterprise customers receive dedicated SLA agreements.

6.2 Support: Support is provided based on your service tier. Enterprise customers receive 24/7 priority support.

6.3 Maintenance: Scheduled maintenance will be communicated in advance. Emergency maintenance may occur without prior notice.

7. Data Privacy and Security

Your use of our Services is also governed by our Privacy Policy. We implement industry-standard security measures to protect your data, but we cannot guarantee absolute security.

You are responsible for ensuring that your use of our Services complies with applicable data protection laws, including obtaining necessary consents from message recipients.

8. Intellectual Property

8.1 Our Rights: All intellectual property rights in the Services, including software, documentation, and trademarks, belong to Webtexo or our licensors.

8.2 Your Content: You retain ownership of content you submit through our Services. You grant us a license to use, process, and transmit this content as necessary to provide the Services.

8.3 Restrictions: You may not reverse engineer, decompile, or attempt to derive source code from our Services.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WEBTEXO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF OUR SERVICES.

10. Indemnification

You agree to indemnify and hold harmless Webtexo, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Services or violation of these Terms.

11. Termination

11.1 By You: You may terminate your account at any time by contacting our support team. You remain responsible for all charges incurred prior to termination.

11.2 By Us: We may suspend or terminate your account immediately if you violate these Terms or engage in activities that may harm our Services or other users.

11.3 Effect of Termination: Upon termination, your right to use the Services ceases immediately. We may delete your data after termination.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Services. Your continued use of the Services after such notice constitutes acceptance of the modified Terms.

13. Governing Law and Dispute Resolution

13.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

13.2 Jurisdiction: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.

13.3 Arbitration: For enterprise customers, disputes may be resolved through binding arbitration as specified in your enterprise agreement.

14. Contact Information

If you have questions about these Terms, please contact us:

Email: info@webtexo.com

Phone: +91 9671554916, +91 7976962188

Address: 778, Sector-39, Gurgaon, 122001, Haryana, India

1. Introduction

Webtexo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Communications Platform as a Service (CPaaS) and related services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, billing address, and payment information
• Profile Information: User preferences, communication settings, and account configurations
• Communication Content: Messages, media files, contact lists, and other content you transmit through our Services
• Support Information: Information provided when you contact customer support, including correspondence and attachments

2.2 Information Collected Automatically

• Usage Data: API calls, message volumes, delivery rates, and service usage patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, pages viewed, clickstream data, and error logs
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services, including message delivery, analytics, and reporting
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send service-related notifications, updates, security alerts, and marketing communications (with your consent)
• Analytics: To analyze usage patterns, optimize performance, and develop new features
• Security: To detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activities
• Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights
• Research: To conduct research and development to improve our Services (using aggregated, de-identified data)

4. Data Sharing and Disclosure

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including cloud hosting, payment processing, analytics, and customer support. These providers are contractually bound to protect your information.

4.2 Telecommunications Partners

We share necessary information with telecommunications carriers and messaging platform providers (e.g., SMS aggregators, WhatsApp Business API) to deliver messages on your behalf.

4.3 Legal Requirements

We may disclose information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• SOC 2 Type II certification and compliance frameworks
• Employee training on data protection and security
• Incident response and disaster recovery procedures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Services and fulfill the purposes described in this Privacy Policy
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

Message content is typically retained for 90 days unless otherwise specified in your service agreement. Account information is retained for the duration of your account and for a reasonable period thereafter.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, correct, or update your personal information through your account settings or by contacting us.

7.2 Data Portability

You can request a copy of your data in a structured, machine-readable format.

7.3 Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

7.4 Marketing Communications

You can opt out of marketing communications by following the unsubscribe instructions in our emails or adjusting your account preferences.

7.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

8. International Data Transfers

Our Services are operated from India. If you access our Services from outside India, your information may be transferred to, stored, and processed in India or other countries where our service providers operate. We implement appropriate safeguards for international data transfers.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Compliance with Regulations

We comply with applicable data protection regulations, including:

• GDPR: General Data Protection Regulation (for EU customers)
• CCPA: California Consumer Privacy Act (for California residents)
• IT Act, 2000: Information Technology Act and Rules (India)
• TCPA: Telephone Consumer Protection Act (for US messaging)

11. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Services. The "Last Updated" date at the top indicates when the policy was last revised.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Email: privacy@webtexo.com / info@webtexo.com

Phone: +91 9671554916, +91 7976962188

Address: 778, Sector-39, Gurgaon, 122001, Haryana, India